Casa González Cuyar

[PLEASE READ CAREFULLY]

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return and refund.

To be eligible for a return, your item must be in the same condition that you received and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If an item is received used or altered, the exchange will not be accepted. If an item is received as such, the item may be shipped back to the customer.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
All sales are final. Unfortunately due to the nature of our products we can't exchange any product. Instead we can make a refund once and only when we receive the product back to us.